AutoAt

AutoAt, Inc.

Terms of Service

Version 2025.2 · Last updated April 9, 2026

Welcome to AutoAt. These Terms of Service (“Terms”) form a binding legal agreement between you (“User,” “you,” or “your”) and AutoAt, Inc. (“AutoAt,” “we,” “us,” or “our”) governing your access to and use of the AutoAt website, mobile applications, application programming interfaces (APIs), and related services (collectively, the “Platform”). Please read these Terms carefully before using the Platform.

1. Acceptance of Terms

1.1
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by AutoAt's Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not access or use the Platform.
1.2
Age requirement. You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding contract. The Platform is not intended for, and shall not be used by, individuals under the age of 18.
1.3
Updates to Terms. AutoAt may modify these Terms at any time. When material changes are made, AutoAt will provide notice through the Platform (for example, via email, in-app notification, or a re-acceptance modal on your next sign-in). Your continued use of the Platform after such notice constitutes your acceptance of the updated Terms. The date of the most recent update is displayed at the top of this document.
1.4
Notice of arbitration and class waiver. YOUR USE OF THE PLATFORM IS SUBJECT TO THE MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER SET FORTH IN SECTIONS 13 AND 14 BELOW. BY USING THE PLATFORM, YOU ARE WAIVING THE RIGHT TO RESOLVE DISPUTES IN COURT AND TO PARTICIPATE IN CLASS ACTIONS, EXCEPT AS OTHERWISE PROVIDED.

2. Description of Service

2.1
AutoAt is a technology platform that connects vehicle owners (“Customers”) with independent automotive repair and service businesses (“Shops”). The Platform enables Customers to discover Shops, compare wait times and pricing, book services, communicate with Shops, and pay for completed work.
2.2
AutoAt does not provide automotive services. AutoAt is a marketplace and technology provider only. AutoAt does not perform, supervise, or otherwise deliver any automotive repair, diagnostic, maintenance, pickup, or mobile service. All services offered through the Platform are performed by Shops, which are independent businesses.
2.3
No employment or agency relationship. Shops are not employees, contractors, agents, partners, joint venturers, or franchisees of AutoAt. AutoAt has no authority to bind any Shop and no Shop has authority to bind AutoAt. Customers contract directly with Shops for any services performed.
2.4
No quality guarantee. AutoAt does not guarantee, warrant, or endorse the quality, safety, legality, timeliness, workmanship, or suitability of any services provided by any Shop. Reviews, ratings, and descriptions on the Platform are provided by Users and Shops and are not independently verified by AutoAt.
2.5
Service modes. The Platform supports three service modes: (i) Drop-Off, where the Customer brings the vehicle to the Shop; (ii) Pickup & Return, where the Shop (or a third party engaged by the Shop) retrieves the vehicle from the Customer's specified location and returns it after service; and (iii) Mobile, where the Shop performs service at a location designated by the Customer. Each service mode carries distinct risks, which are described further in Sections 4 and 11.

3. User Accounts and Registration

3.1
Accurate information. You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date. Providing false, misleading, or incomplete information is a violation of these Terms.
3.2
Account security. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify AutoAt immediately of any unauthorized access or use of your account. AutoAt will not be liable for any loss or damage arising from your failure to protect your account.
3.3
One account per person. You may maintain only one (1) AutoAt account. Creating multiple accounts, using another person's account, or transferring your account to a third party is prohibited.
3.4
Suspension and termination. AutoAt may suspend, deactivate, or terminate your account at any time and in its sole discretion, with or without notice, for any reason including but not limited to: violation of these Terms, fraudulent or abusive behavior, legal requirements, or to protect other Users or the Platform.

4. Customer Terms

4.1
Vehicle information. The Customer is solely responsible for providing accurate and complete information about the vehicle being serviced, including make, model, year, license plate, and any known issues. Inaccurate information may result in incorrect service, delays, or additional charges.
4.2
Authorization and pricing. By booking a service through the Platform, the Customer authorizes the selected Shop to perform that service and agrees to the quoted price at the time of booking, subject to Section 4.3.
4.3
Variable costs. The Customer acknowledges that quoted prices are estimates and that actual repair costs may vary based on the vehicle's condition, parts required, or additional issues discovered during service. Any changes to the quoted price exceeding the Shop's initial estimate must be approved by the Customer before additional work is performed, using the in-app parts approval flow or other written confirmation.
4.4
Accessibility for pickup and mobile services. For Pickup & Return and Mobile service modes, the Customer is responsible for ensuring the vehicle is accessible, unlocked (or that keys have been arranged), and located where the Customer has stated. The Customer must also ensure the service location is safe and legal for automotive work to be performed. AutoAt is not responsible for service delays or failures caused by inaccessibility.
4.5
Third-party access. THE CUSTOMER ACKNOWLEDGES AND ASSUMES THE RISK OF PERMITTING A THIRD PARTY (the Shop or its agents) TO ACCESS, OPERATE, OR TRANSPORT THE CUSTOMER'S VEHICLE FOR PICKUP & RETURN AND MOBILE SERVICE MODES. The Customer further acknowledges that the Customer's personal auto insurance policy may or may not cover such access and should consult with the Customer's insurer.

5. Shop Terms

5.1
Licensing and insurance. Shops represent and warrant that they hold all licenses, registrations, certifications, permits, and insurance required by applicable federal, state, and local law to operate an automotive repair business, including without limitation general liability insurance and garage keeper's legal liability coverage where applicable.
5.2
Responsibility for work. Shops are solely responsible for the quality, safety, timeliness, and legality of the work they perform. AutoAt is not liable for any defect, negligence, or damage resulting from services performed by a Shop.
5.3
Accurate representation. Shops must accurately represent their services, prices, estimated durations, wait times, qualifications, and capabilities on the Platform. Shops may not advertise services they are not qualified to perform.
5.4
Compliance with law. Shops must comply with all applicable laws and regulations, including consumer protection laws, environmental regulations, employment laws, and automotive repair statutes.
5.5
Platform standards. AutoAt may remove, suspend, or deactivate any Shop at any time and in its sole discretion for failure to meet Platform standards, customer complaints, low ratings, regulatory issues, or any other reason.

6. Booking and Payment Terms

6.1
Estimates versus final prices. Prices displayed on the Platform are estimates. Final prices may differ based on actual work required, parts used, or labor time.
6.2
Price approval for additional work. If a Shop determines that additional parts or labor are required beyond the initial estimate, the Customer must approve the new total through the in-app parts approval flow before the Shop may perform the additional work or order parts. The Customer has the right to decline the additional work.
6.3
Payment processing. AutoAt facilitates payment processing through Stripe, Inc. and other third-party payment processors. AutoAt itself is not a bank, payment processor, money transmitter, or financial institution. Your use of payment services is subject to the applicable third-party processor's terms. By submitting payment, you authorize AutoAt and its processor to charge your selected payment method for the full amount of the booking plus any applicable taxes and fees.
6.4
Platform fees. AutoAt may charge a platform fee, which is included in the price shown to the Customer. The platform fee compensates AutoAt for the technology, marketplace, and customer-support services AutoAt provides.
6.5
PLATFORM FEES AND COMPENSATION STRUCTURE — SOLE DISCRETION. AutoAt reserves the sole and absolute discretion to set, adjust, modify, or restructure its platform fees, commission rates, compensation structures, pricing models, and any other financial terms at any time, for any reason, with or without prior notice. This includes but is not limited to:
  • The percentage-based platform fee charged on each booking;
  • Any fixed fees, subscription fees, or premium feature charges;
  • Pickup & Return and Mobile service surcharges;
  • Referral program reward amounts and structures;
  • Credit values, expiration periods, and redemption terms;
  • Payment processing fee pass-through amounts;
  • Shop payout schedules and methods;
  • Any promotional pricing or discount structures;
  • Introduction of new fee categories not currently in effect.

AutoAt will make reasonable efforts to provide advance notice of material changes to the fee structure via email and/or in-app notification, but is not obligated to do so. Continued use of the Platform after any fee change constitutes acceptance of the new fee structure.

No User shall have any vested right in any particular fee structure, commission rate, or compensation model. Prior fee structures do not create any obligation for AutoAt to maintain those structures in the future.

Shop owners acknowledge that their participation on the Platform does not create an employment relationship, franchise relationship, joint venture, or partnership with AutoAt, and that AutoAt's fee structure may change in ways that affect their revenue from the Platform.

6.6
Cancellation policy. Customers may cancel a booking at any time prior to the Shop commencing work. If a Customer cancels after the Shop has purchased parts, dispatched a porter for pickup, or begun work, a cancellation fee may apply up to the full amount of the booking. AutoAt will communicate any applicable cancellation fee before confirming the cancellation.
6.7
Refund policy. Refund requests will be handled on a case-by-case basis. AutoAt does not guarantee refunds and is under no obligation to issue a refund except as required by applicable law. Disputes regarding the quality of service performed should first be raised with the Shop directly.

7. AI Diagnostic Disclaimer

7.1
The Platform includes artificial-intelligence features (the “AI Diagnostic”) that suggest possible causes of vehicle symptoms and recommend services based on natural-language descriptions. The AI Diagnostic is provided for informational purposes only and does NOT constitute a professional automotive diagnosis.
7.2
AI-generated suggestions may be inaccurate, incomplete, or outdated. Users should never rely on the AI Diagnostic as a substitute for inspection by a qualified mechanic. Any safety-critical decision should be made only after in-person professional inspection.
7.3
No liability for AI output. AutoAt, its affiliates, its third-party AI providers (including Anthropic, PBC), and their respective officers, directors, employees, and agents shall not be liable for any inaccurate, misleading, or incomplete suggestions produced by the AI Diagnostic, nor for any decisions or actions taken in reliance on such suggestions.
7.4
The AI Diagnostic does not constitute legal, medical, safety, or automotive advice. It is not a substitute for the judgment of a licensed mechanic.

8. Connected Vehicle Data Disclaimer

8.1
The Platform allows Users to connect their vehicles to AutoAt through third-party services including Smartcar, Inc., manufacturer connected-car applications, and OBD-II telematics devices (collectively, the “Connected Vehicle Services”).
8.2
Third-party data. Vehicle diagnostic data is supplied by the Connected Vehicle Services and may be inaccurate, incomplete, delayed, or otherwise unreliable. AutoAt does not independently verify such data and is not responsible for errors in it.
8.3
Informational use only. Connected vehicle data is used to enhance service recommendations and provide convenience features (oil life alerts, tire pressure warnings, etc.). It is NOT a substitute for professional inspection and must not be relied upon as the sole basis for repair decisions or safety assessments.
8.4
Consent. By connecting a vehicle, you consent to AutoAt accessing, storing, and sharing your vehicle diagnostic data with Shops you book with, with third-party service providers necessary to operate the Platform, and as otherwise described in the Privacy Policy.
8.5
Disconnection and deletion. You may disconnect a connected vehicle at any time from your vehicle health dashboard. Upon disconnection, AutoAt will cease receiving new data from that vehicle and will delete associated tokens. Historical diagnostic data may be retained in accordance with the Privacy Policy.

9. Referral Program Terms

9.1
AutoAt may operate a referral program that rewards Users for inviting new Users to the Platform (the “Referral Program”). Referral credits are promotional in nature, have no cash value, are non-transferable, and may not be redeemed for cash.
9.2
Referral credits expire ninety (90) days after issuance unless otherwise stated. Expired credits are forfeited and will not be reinstated.
9.3
AutoAt reserves the right to modify, suspend, or terminate the Referral Program, or to change the amount or terms of referral rewards, at any time in its sole discretion.
9.4
Fraud. Any fraudulent, abusive, or deceptive referral activity — including but not limited to self-referrals, creation of fake accounts, automated referral generation, or referrals made to users who do not intend to genuinely use the Platform — will result in account termination and forfeiture of all accumulated credits.
9.5
Referral credits may not be combined with other promotions or discounts unless expressly permitted by AutoAt.

10. Assumption of Risk and Release

10.1
BY USING AUTOAT, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE PLATFORM AND ANY SERVICES BOOKED THROUGH THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
10.2
All Users — including Customers, Shop owners, staff, mechanics, drivers, and any other persons accessing or using the AutoAt Platform in any capacity — assume all risks associated with their use of the Platform, including but not limited to:
  • Risks arising from automotive services performed by independent Shops, including but not limited to vehicle damage, mechanical failure, misdiagnosis, improper repair, use of incorrect or defective parts, personal injury, property damage, and consequential damages of any kind;
  • Risks arising from the Pickup & Return service mode, including but not limited to damage to vehicles during transport, theft, accidents, traffic violations incurred by drivers, and any injury or property damage occurring during pickup or delivery;
  • Risks arising from the Mobile service mode, including but not limited to property damage at the service location, environmental contamination, injury to any persons present, and any damage caused by performing automotive work outside of a professional shop environment;
  • Risks arising from reliance on information provided through the Platform, including but not limited to AI-generated diagnostics, connected vehicle data, knowledge base articles, maintenance recommendations, wait time estimates, pricing estimates, and shop ratings or reviews;
  • Risks arising from interactions between Users, including but not limited to disputes between Customers and Shops, miscommunication, fraud, theft, harassment, or any criminal activity;
  • Risks arising from technical failures, including but not limited to data loss, service interruptions, payment processing errors, incorrect notifications, and inaccurate location or tracking data;
  • Risks arising from third-party integrations, including but not limited to Smartcar, manufacturer vehicle APIs, OBD-II devices, Stripe payment processing, Google Maps, and any other third-party service connected to the Platform.
10.3
YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR ANY AND ALL RISKS OF LOSS, DAMAGE, OR INJURY — INCLUDING DEATH — THAT MAY RESULT FROM YOUR USE OF THE AUTOAT PLATFORM, WHETHER CAUSED BY THE NEGLIGENCE OF AUTOAT OR OTHERWISE.
10.4
This assumption of risk applies to all claims of every kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that arise from or relate in any way to your use of the Platform.
10.5
USER-CATEGORY ACKNOWLEDGEMENTS.

Customers acknowledge: Shops are independent businesses not controlled by AutoAt; service quality, timeliness, and safety are the sole responsibility of the Shop; vehicle damage or personal injury during service is a risk inherent to automotive repair; AI diagnostics and knowledge base content are informational only and do not replace professional inspection.

Shop Owners acknowledge: they are solely responsible for the quality, safety, and legality of all services performed; they must maintain adequate insurance, licensing, and certifications; they assume all liability for work performed by their staff or contractors; customer vehicle damage during Pickup & Return transit is the Shop's responsibility.

All Users acknowledge: ratings, reviews, and wait times are user-reported and AutoAt does not verify their accuracy; AutoAt does not perform background checks on shop employees or drivers unless explicitly stated; the Platform may experience downtime, errors, or data loss.

10.6
California Civil Code Section 1542 Waiver. If you are a California resident, you hereby waive California Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You acknowledge that you may discover facts different from or in addition to those you now know regarding your use of AutoAt, and you agree that this assumption of risk and release shall remain effective in all respects regardless of any such discovery.

11. Limitation of Liability

11.1
CAPS ON DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AUTOAT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SUCCESSORS (COLLECTIVELY, THE “AUTOAT PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR MULTIPLE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM, THESE TERMS, OR ANY SERVICES PROVIDED BY A SHOP, EVEN IF THE AUTOAT PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2
AGGREGATE LIABILITY CAP. THE AUTOAT PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO AUTOAT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
11.3
SPECIFIC EXCLUSIONS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE AUTOAT PARTIES SHALL NOT BE LIABLE FOR:
  • any damage to vehicles during or arising from service performed by a Shop;
  • any personal injury or death;
  • any property damage, including but not limited to damage occurring during pickup, transport, or mobile service;
  • delays in service, cancellations, or failure to perform;
  • inaccurate or misleading wait times;
  • Shop negligence, fraud, malpractice, or intentional misconduct;
  • the quality or suitability of repairs, parts, or diagnostics;
  • parts failures or defective parts;
  • misdiagnosis by a Shop, a Shop's employee, or the AI Diagnostic feature;
  • data loss, privacy incidents, or security breaches affecting connected vehicle integrations;
  • any other damages arising out of services provided by Shops or third parties.
11.4
FURTHER SPECIFIC EXCLUSIONS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AUTOAT SHALL HAVE NO LIABILITY WHATSOEVER FOR:
  • Any damage to vehicles serviced through the Platform, regardless of service mode;
  • Any personal injury or death occurring during or as a result of services booked through the Platform;
  • Any financial loss resulting from reliance on AI-generated diagnostics, recommendations, or knowledge base content;
  • Any loss of data, including connected vehicle data, diagnostic history, or booking records;
  • Any actions taken or not taken by Shops, their employees, contractors, or drivers;
  • Any inaccuracy in wait times, pricing estimates, or service duration estimates;
  • Any failure of third-party integrations including payment processing, vehicle data, or mapping services;
  • Any unauthorized access to user accounts or personal data resulting from user negligence in maintaining account security;
  • Any business losses incurred by Shops due to platform fee changes, algorithm changes, or platform modifications.

TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, AUTOAT'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

11.5
Independent businesses. You acknowledge and agree that Shops are independent businesses over which AutoAt has no control regarding operations, employees, training, equipment, or service quality.
11.6
Theories of liability. This limitation of liability applies regardless of the theory of liability, whether based on contract, tort (including negligence), strict liability, statute, or otherwise, and regardless of whether a remedy fails of its essential purpose.
11.7
Jurisdictional exceptions. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the AutoAt Parties' liability is limited to the maximum extent permitted by law.

12. Indemnification

12.1
You agree to indemnify, defend, and hold harmless the AutoAt Parties from and against any and all claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:
  • your use or misuse of the Platform;
  • your violation of these Terms;
  • your violation of any applicable law, regulation, or third-party right;
  • any dispute between you and a Shop or between you and any other User;
  • any third-party claim related to services you booked through the Platform;
  • your negligent or wrongful acts or omissions.
12.2
AutoAt reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with AutoAt's defense of such matter.
12.3
SHOP OWNER ENHANCED INDEMNIFICATION. In addition to the foregoing indemnification obligations, each Shop owner specifically agrees to indemnify, defend, and hold harmless the AutoAt Parties from and against any and all claims arising from:
  • services performed or failed to be performed by the Shop or its agents;
  • vehicle damage occurring while in the Shop's possession or care, including during Pickup & Return transport;
  • any violation of licensing, certification, or insurance requirements;
  • any warranty claims related to work performed;
  • any environmental damage caused during Mobile service mode operations;
  • any employment disputes involving the Shop's employees or contractors.

13. Mandatory Binding Arbitration

13.1
Agreement to arbitrate. YOU AND AUTOAT AGREE THAT ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY SERVICES PROVIDED THROUGH THE PLATFORM SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, rather than in court, except as otherwise provided below.
13.2
Arbitration administrator. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The AAA rules are available at www.adr.org. If the AAA is unavailable or declines to administer the arbitration, the parties shall agree on an alternative administrator, or a court may appoint one.
13.3
Location and conduct. The arbitration shall take place in [your state], or another location mutually agreed by the parties. Where permitted by AAA rules, the arbitration may be conducted by telephone, video conference, or on the basis of written submissions. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.
13.4
Costs. Filing fees shall be split equally between the parties to the extent permitted by AAA rules. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees to the prevailing party. If you cannot afford your share of the filing fee, you may submit a written request to AutoAt, which will consider covering your share at its sole discretion.
13.5
Exceptions to arbitration. Notwithstanding the foregoing, either party may: (i) bring a claim in a small-claims court of competent jurisdiction, provided that the claim qualifies and proceeds only on an individual basis; and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction for alleged infringement or misappropriation of intellectual property rights.
13.6
Informal resolution. Before commencing arbitration, you agree to attempt to resolve any dispute informally for a period of at least thirty (30) days by emailing legal@autoat.com with a description of the dispute and a proposed resolution. AutoAt may request additional information and will work in good faith to resolve the matter.
13.7
Delegation. The arbitrator shall have exclusive authority to resolve any dispute relating to the scope, enforceability, interpretation, or formation of this arbitration agreement, except that a court shall decide the enforceability of the Class Action Waiver in Section 14.
13.8
Opt-out. You may opt out of this arbitration provision by sending written notice within thirty (30) days of creating your account. The opt-out notice must include your name, email address associated with your account, mailing address, and a clear statement that you wish to opt out of arbitration. Send opt-out notices to:
Email: legal@autoat.com
Mail: AutoAt, Inc., Attn: Legal — Arbitration Opt-Out, [Mailing address, your state]
If you opt out, disputes will be resolved in the courts identified in Section 17. Opting out of arbitration will not affect any other provision of these Terms.

14. Class Action Waiver

14.1
Individual basis only. YOU AND AUTOAT AGREE THAT ANY DISPUTE-RESOLUTION PROCEEDINGS (WHETHER IN ARBITRATION OR IN COURT) WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST AUTOAT.
14.2
Non-severability. If this Class Action Waiver is found to be unenforceable in any respect by a court or arbitrator, then the entire arbitration provision in Section 13 shall be void. This clause shall not be severed from the arbitration agreement.
14.3
The Class Action Waiver applies regardless of whether a claim is brought in arbitration or in court and regardless of the legal theory asserted.

15. Intellectual Property

15.1
AutoAt property. The Platform, including all content, features, software, text, graphics, logos, trademarks, service marks, images, audio, video, and technology, is the exclusive property of AutoAt or its licensors and is protected by United States and international intellectual property laws.
15.2
Limited license. Subject to your compliance with these Terms, AutoAt grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purposes.
15.3
User content. You retain ownership of content you submit to the Platform (reviews, photos, messages, vehicle information, etc.). By submitting User Content, you grant AutoAt a worldwide, royalty-free, sublicensable, perpetual license to use, reproduce, display, modify, and distribute your User Content in connection with operating and promoting the Platform.
15.4
Prohibited activities. You may not: (a) scrape, crawl, index, or otherwise extract data from the Platform by automated means; (b) copy, modify, distribute, sell, or lease any portion of the Platform; (c) reverse engineer, decompile, or disassemble the Platform; (d) circumvent or attempt to circumvent any security features; or (e) use the Platform to build a competing product.

16. Privacy and Data

16.1
Your use of the Platform is also governed by the AutoAt Privacy Policy, which describes how we collect, use, and share information about you.
16.2
By using the Platform, you consent to the collection and use of data as described in the Privacy Policy, including the sharing of data with Shops for the purpose of fulfilling bookings.
16.3
AutoAt uses third-party service providers (including but not limited to Stripe, Google, Apple, Anthropic, Smartcar, and Resend) to operate the Platform. Your data may be processed by these providers, each of which has its own privacy and security practices.
16.4
By creating an account, you consent to receiving transactional communications (booking confirmations, receipts, password resets, service updates) via email and in-app notifications. You may opt out of marketing communications at any time via your notification preferences.

17. Governing Law

17.1
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of [your state], without regard to its conflict-of-laws principles.
17.2
Any claim not subject to arbitration under Section 13 shall be brought exclusively in the state or federal courts located in [your county], [your state]. You consent to the personal jurisdiction and venue of such courts.

18. General Provisions

18.1
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent. (Exception: the non-severability of the Class Action Waiver in Section 14.2.)
18.2
Entire agreement. These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and AutoAt concerning the Platform and supersede any prior or contemporaneous agreements.
18.3
No waiver. The failure of AutoAt to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of AutoAt.
18.4
Assignment. AutoAt may assign these Terms, in whole or in part, without notice or your consent, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. You may not assign these Terms without AutoAt's prior written consent.
18.5
Force majeure. AutoAt shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, pandemics, labor disputes, utility failures, or disruptions affecting third-party providers.
18.6
Notices. AutoAt may provide notices to you via email (to the address associated with your account), in-app notifications, or conspicuous posting on the Platform. You may provide notices to AutoAt at legal@autoat.com.
18.7
Survival. The provisions that by their nature should survive termination shall survive, including without limitation Sections 10 (Assumption of Risk and Release), 11 (Limitation of Liability), 12 (Indemnification), 13 (Arbitration), 14 (Class Action Waiver), 15 (Intellectual Property), and 17 (Governing Law).
18.8
Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

Change log

  • 2025.2Added: Universal Assumption of Risk section, Platform Fee Discretion clause, California Civil Code 1542 waiver, enhanced Limitation of Liability, enhanced Shop Owner Indemnification.
  • 2025.1Initial terms.